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License expiration

A license key has a validity period during which the On-Premise software suite can be used. Once the license expires, the service stops working.

Important

Urbi Pro services do not have a soft block stage: there is no warning about the upcoming license expiration. The services are blocked immediately after the license expires.

Urbi Pro behavior upon license expiration​

  • API requests return the HTTP code 200, but the logs show a message about the request being rejected:

    [13:11:17 ERR] HTTP GET /license responded 500 in 6885.0271 ms
    System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.
    ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid due to errors in the certificate chain: NotTimeValid

  • The web interface becomes unavailable.

Actions when license expires​

  1. Contact your Urbi manager to renew your license.

  2. Get a new license using the DGCLI utility. For details, see the Get license section.

  3. Make sure that the new license is active. For details, see the Check license status section.