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License expiration

A license key has a validity period during which the On-Premise software suite can be used. Once the license expires, the services stop working.

Important

CityLens services do not have a soft block stage: there is no warning about the upcoming license expiration. The services are blocked immediately after the license expires.

CityLens behavior upon license expiration​

When the mobile application sends the request to the api/1.0/routes/{{uuid}}/init endpoint, error messages appear in the logs:

{"message": "Retrying request 2/3 to http://license/api/v2/authority/citylens-api/test@example.com9cf60abdee55cb0d/check", "@timestamp": "2025-10-06T14:43:00.918562", "level": "WARNING", "logger": "PasportoolClient", "track_uuid": "<id>"}
{"message": "Retrying request 3/3 to http://license/api/v2/authority/citylens-api/test@example.com9cf60abdee55cb0d/check", "@timestamp": "2025-10-06T14:43:03.928796", "level": "WARNING", "logger": "PasportoolClient", "track_uuid": "<id>"}
{"message": "<ip>:<port> - \"POST /api/1.0/routes/<id>/init HTTP/1.1\" 500", "@timestamp": "2025-10-06T14:43:03.940320", "level": "INFO", "logger": "uvicorn.access", "track_uuid": "undefined"}
{
  "message": "Exception in ASGI application\n",
  "exc_info": "  + Exception Group Traceback (most recent call last):<...> Cannot connect to host license:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1147)')]\n      +------------------------------------",
  "@timestamp": "2025-10-06T14:43:03.944955",
  "level": "ERROR",
  "logger": "uvicorn.error",
  "track_uuid": "undefined"
}

Actions when license expires​

  1. Contact your Urbi manager to renew your license.

  2. Get a new license using the DGCLI utility. For details, see the Get license section.

  3. Make sure that the new license is active. For details, see the Check license status section.