Directories

Localization

The documentation provides a description of the interface in Russian.

Directories are groups of attributes for agents that are used for additional reference information.

For example, you can create a Transport type directory with the attributes Car, Bicycle, and On foot and add it as an attribute to the agent template. When creating an agent from this template, you can select the type of vehicle the agent can drive in the corresponding field using the values from the directory.

With the Main administrator and Company administrator roles, you can work with directories on the Management → Directories tab:

• create directories
• edit directories
• delete directories

Users with the Dispatcher and Agent group manager roles can only view the list of directories.

Creating a directory

1. Go to the Management → Directories tab.

2. Click Add directory.

3. Specify the directory parameters:

   • Name: directory name.
   • Skill: to create a skill directory, select the checkbox.
   • Objects: enter the names of directory objects.

   To add an object, click Add object. To delete an object, click icon next to it. To change the order of objects, hold icon next to the object and drag it.

4. Click Save.

When creating an agent template, you can add an attribute with the directory. When creating an agent from this template, you can select the values from the directory in the corresponding field.

Editing a directory

1. Go to the Management → Directories tab.
2. In the directory list, click icon next to the directory and select Edit.
3. Apply changes to the directory.
4. Click Save.

Deleting a directory

warning

When a directory is deleted, it will be removed from all agent templates to which it was added.

1. Go to the Management → Directories tab.
2. In the directory row, click icon and select Delete.
3. Confirm the deletion.